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The Process Fixer Methodology

Streamlining Processes, Empowering Teams, & Driving Results

Built on the proven M4 framework—Map, Measure, Manage, and Mobilise—we can help you identify inefficiencies, implement actionable improvements, and deliver sustainable, long-term results.

The Process Fixer Approach

At HPT by DTS, we’re proud to be the only certified providers of The Process Fixer Methodology in Australia and New Zealand. This unique methodology is designed to help organisations optimise their processes while fostering team alignment and empowerment. Rooted in the proven M4 framework—Map, Measure, Manage, and Mobilise—our approach identifies inefficiencies, implements actionable improvements, and delivers sustainable results.

The M4 Framework

The Process Fixer Methodology uses the M4 framework to transform organisational processes and drive impactful change:

1. Map

We collaborate with your team to map out your core business processes. This visual representation creates clarity and consensus about how work is currently being performed, highlighting areas of inefficiency, bottlenecks, or confusion. Mapping lays the foundation for a structured and inclusive improvement journey.

2. Measure

The Measure step ensures progress is tracked and success is defined. This begins with setting a Process Capability Goal (a SMART goal), aligning it to areas of improvement, and tracking progress through key milestones. Organisations participate in regular check-ins at 30, 60, and 90 days post-workshop, using "Pulse reports" to monitor progress and uncover additional insights.

3. Manage

The Manage step empowers organisations to optimise processes by focusing on the system, not just the people. Teams are taught how to monitor performance metrics, make data-informed adjustments, and shift from directive leadership to fostering suggestions for improvement. By consistently refining processes and re-mapping workflows as needed, organisations move from merely sufficient to highly efficient operations.

4. Mobilise

The Mobilise step activates process improvement solutions throughout the organisation. By equipping teams with systems thinking tools and techniques, organisations are empowered to identify inefficiencies, eliminate waste, and recognise risks or opportunities. Mobilisation fosters a culture of continuous improvement, where employees take ownership of their work and actively pursue enhancements.

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How it Works

A typical Process Triage® engagement includes:

  1. One-Day Facilitated Workshop: Led by certified facilitators, this intensive session involves your organisation’s process experts.
  2. Action-Result Map (AR Map): A visual representation of the current process and proposed improvements.
  3. Report & Recommendations: A report is compiled highlighting any actions and recommendations.
  4. Improvement Proposals (optional): A prioritised list of actionable steps designed to maximise efficiency and results.

Process Fixer Methodokgy is not about process engineering; it’s about facilitating meaningful discussions within your organisation. This methodology draws on the knowledge and expertise of your own team to map processes, identify pain points, and prioritise solutions. We guide the conversation, helping your team take ownership of the outcomes and creating a clear, actionable plan to move forward.

Why Choose HPTbyDTS?

  1. Decades of Experience: With over four decades of delivering impactful solutions, we’ve seen it all and can tackle even the most complex challenges.
  2. Creativity & Collaboration: We love working on new challenges and take pride in designing innovative solutions tailored to your organisation.
  3. Bespoke Design: We collaborate with you to craft workshops and training programs tailored to your organisation’s needs.
  4. Goal-Oriented Solutions: Programs are built around your desired outcomes, whether it’s a cultural shift, skills development, or the rollout of a new initiative.
  5. Flexible Delivery: From workshops to comprehensive multi-session programs, we deliver in the format that works best for you.
  6. Simplicity in Complexity: We excel at breaking down complex ideas and situations into simple, practical, and easy-to-apply concepts.
  7. Sustained Learning: Unlike one-day workshops or training events, Strategic Learning Partnerships allow participants to absorb concepts, apply them in real-world contexts, and refine their skills over time.
  8. Flexible & Scalable: Customised to your organisation’s needs, these programs can be delivered in-person, virtually, or as a hybrid model.
  9. Deep Impact: Designed for lasting behavioural change, these programs equip participants with actionable tools and frameworks that they can apply immediately.
  10. Practical Application: With a focus on homework assignments, coaching sessions, and follow-ups, participants are guided to turn learning into measurable outcomes.

Virtual Consultation via Video Conference

Ready to tackle your organisation’s unique challenges with a Strategic Learning Partnership? Book a time to explore solutions for your team or organisation.

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